Privacy Policy
The essentials of how AnyIDPhoto handles your data
We keep your passport photo journey private
Thanks for trusting AnyIDPhoto to create compliant passport photo images. This policy explains, in plain language, what data we collect, why we need it to deliver crisp biometric photos, and how you stay in control.
Last updated: October 1, 2025
What we collect
Account details you share with us, the passport photo images you upload, and basic usage logs so the site keeps working smoothly.
How we protect it
Encryption in transit and at rest, access controls, and regular security reviews help keep your passport photo data locked down.
How long we keep it
We keep generated passport photos just long enough to deliver your order or comply with the law, then securely remove them.
Your say
You can access, download, update, or delete your information, and manage marketing or cookie preferences at any time.
Who we are
AnyIDPhoto is a digital passport photo studio. Our tools help you capture, edit, and download passport photo images that meet government guidelines worldwide. When we mention “we”, “our”, or “us” in this policy, we are referring to the AnyIDPhoto team headquartered in Singapore. You'll find our contact details at the end of this page.
Information we collect
We only ask for the details we need to deliver a polished passport photo experience and support your account.
Account details
Basic profile information such as your name, email address, and language preferences.
Subscription status, order history, and payment confirmations (handled securely by our processors).
Passport photo content
The images and edits you upload so we can resize, crop, and retouch them into compliant passport photos.
Information about the document type and country requirements you choose inside the editor.
Usage and device data
Log data about how you navigate the site, crash reports, and diagnostics to keep the editor stable.
Cookie identifiers or similar technologies so we can remember your preferences (see the cookie section).
Support conversations
Messages you send us through chat or email, plus attachments you add when asking for help.
Feedback you leave about your passport photo order so we can improve quality.
How we use your information
Everything we collect has a specific purpose anchored in giving you a fast, reliable passport photo process.
- Process your passport photo order, generate previews, and send your final downloads or prints.
- Personalize your dashboard with the document types and countries you use most.
- Provide customer support, including answering questions about sizing, backgrounds, or refunds.
- Improve our passport photo editor by analyzing anonymized usage patterns and fixing bugs.
- Send service emails (like payment confirmations) and, with your consent, product tips or offers.
- Comply with legal obligations, prevent fraud, and enforce our terms of service.
International transfers
AnyIDPhoto serves travellers in multiple regions, so your passport photo data may be processed on servers outside your home country. When that happens, we rely on approved safeguards such as Standard Contractual Clauses and conduct risk assessments to protect your rights.
How long we keep information
We maintain clear retention rules so your passport photo content doesn't stay on our systems longer than necessary.
Passport photo files
Stored while your order is active and for up to 30 days afterward so you can re-download or request support.
When that window closes, we automatically purge the passport photo files from our systems.
Account & billing records
Held for as long as you keep an account and then archived for up to 7 years to satisfy tax and audit laws.
Payment card details are never stored on our servers; they live with PCI-compliant processors.
Support conversations
Retained for 24 months so we can trace recurring passport photo issues and improve our responses.
Analytics data
Anonymized or aggregated within 26 months. We do not attempt to re-link analytics back to a single customer.
Your rights and choices
No matter where you live, we believe you should have a clear say in your passport photo data.
- Access and download the passport photo images or account details we hold about you.
- Correct inaccurate information or add missing details to keep your profile up to date.
- Delete your account or specific passport photo files (we'll remove backups within a reasonable timeframe).
- Object to certain processing, such as direct marketing, and opt out of promotional emails.
- Request we transfer your data to another provider when technically feasible.
- Adjust cookie preferences or withdraw consent without affecting essential services.
To exercise any of these rights, reach us at [email protected] and we'll respond within 30 days.
Keeping your data safe
We treat every passport photo upload as sensitive. Here's how we protect it.
- Encryption in transit (HTTPS) and at rest, including backups of passport photo files.
- Role-based access controls so only trained staff can view customer content when necessary.
- Continuous monitoring, vulnerability scans, and disaster recovery testing.
- Vendor risk evaluations before we onboard a new tool that touches passport photo data.
While no system is ever 100% secure, we continually upgrade our defenses and will notify you of any high-risk breach as required by law.
Children’s privacy
Our passport photo tools are designed for adults handling travel documents. We do not knowingly collect personal information from children under 13 (or the minimum age in your jurisdiction). If you believe a child provided us with data, please contact us so we can delete it.
Policy updates
We review this privacy policy whenever we launch new passport photo features or update our data practices. When we make material changes, we'll post the update here and notify you by email or in-app message.
Talk to us
Need more detail about how we handle your passport photo data? Our privacy team is ready to help with requests, questions, or feedback.